What are the benefits of a free diagnostic at DML Computer Repair?
The word “free” says it all! We offer 100% free diagnostics, while many shops are still charging “hidden fees” for their PC evaluations. In worse case scenarios, pc stores are providing inaccurate evaluations for $80, which is nonrefundable. It has also become a common ABQ PC shop practice to charge a diagnostic “unless your computer is repaired” at their store. What if your computer is damaged beyond repair? You are stuck with a diagnostic fee for a computer that can’t be repaired? Scenarios such as this one, have given computer stores a terrible reputation, which we work hard to avoid. Most importantly, DML only employs certified laptop techs and certified computer techs to perform these evaluations. This expertise gives us the ability to guarantee our diagnostics and quote your computer’s issue with accuracy. Our experienced computer techs check and double-check all their work to get it right the first time. Nobody likes returning to a store 2, 3, or 5 times for computer and laptop repairs that were not done correctly! Admittedly, there are times when a computer experiences issues that were not present at the time of repair. In this case, we take a second look at your computer and correct the secondary issue right away. This occurrence is rare; however, it can happen.
DML is a small family-owned shop. What does this mean for me, as a client?
A small family shop means that our service is 100% personalized and tailored to meet your exact needs. As one of the smallest computer repair businesses nearby, you will find friendly faces and excellent service. We care about your deadlines and getting your technology working correctly and timely. Each of our technicians wants to help you resolve your problem quickly, efficiently and cost effectively. Our certified techs will communicate with you every step of the repair process and answer all your questions. We also communicate in a way that works best for you, whether this is via email, text, or phone call. The very best part about being a small business? It also means that our warranties are very friendly, and we work tirelessly to get issues resolved easily and quickly. Most importantly, we understand the delicacy of due dates and data protection. We don’t hold on to your computer any longer than we need to for repairs and your data is always 100% secure.
When are computer techs available for a free computer diagnostic and repair near me?
Our PC technicians are available in 2 shifts during a 24-hour period. Our doors are unlocked and available for walk-ins from 7am to 7pm, no appointment needed. After 7pm, we ask that you please call ahead, and a technician will unlock our doors for you. A technician is always in the office and will be happy to assist you immediately. Overnight shifts take extra precautions to ensure your safety and the safety of our comp technicians. Please call or text before taking a trip to our shop during the midnight shift.
How long can I expect my computer and laptop repair to take?
The first step is to bring your computer to the shop for your free diagnostic. Upon drop off, we will have you fill out a short form and provide you with proof that we are diagnosing your computer. Diagnosis can be expected in as little as 30 minutes or as much as 3 days (for multiple issues). It is worth mentioning that the average diagnosis is less than 24 hours. Once a certified tech has completed the evaluation, you will receive a text, email or phone call with the results. At this point, you may decide to proceed with the repair or cancel any further actions, at no additional cost. Finally, if you approve the work, your technician will speak to you about a potential deposit for parts or labor.
How much will it cost to repair my computer?
The cost to repair is, of course, dependant on the labor and parts needed to fix the problem. Luckily you can find out the exact cost to repair your computer by simply dropping it off at our Albuquerque computer repair shop where we will diagnose the problem and provide you a reliable, fix-price quote for the repair.
What are your address and hours?
for our phone, hours, address, in-take form and directions.
Do you offer any discounts?
Yes! We offer a 10% discount to military, seniors and students. We have special pricing for business computer repair and bulk computer repair.
What brands of computers do you service?
We work on Windows PCs, Linux boxes, Apple computers, gaming computers and most generic computers. We service the following major brands: HP, MSI, Dell, Acer, Lenovo, Samsung, Toshiba, Gateway, Alienware and ASUS (includes ROG or Republic of Gamers).
If your computer manufacturer is not listed, please call to verify we repair that model of computer.
Does DML really perform the best computer repairs in Albuquerque?
We have a 100% solid reputation in the entire state of New Mexico for being the best computer specialists locally. DML services the entire state, with thousands of clients in Albuquerque alone. As one of the few shops in the state that fixes and builds gaming computers, we are the leaders in the local industry. While our competitors purchase their computers elsewhere, we build them right here in town. We pour quality parts, innovative designs and all our love for gaming into these custom computers. Although we are well known for our gaming computers, our basic repairs also exceed expectations. The repairs that make us “the best” include free antivirus, personalized training, soldering, affordable repairs, and refurbished computers that last. We also use the very best parts to ensure a repair that will only need to be done once. Many times, computer fixers use cheap computer parts that break easily. This is an underhanded way to guarantee that you will return for new repairs every few months. When we fix it, computer repairs are long-lasting and hassle-free.
Do you repair business computers?
Yes, we love helping businesses with their computer repair needs. And we understand the importance of your computer to your business so we give priority service to business computer repairs.
Do you provide remote computer repairs?
We do provide remote computer software maintenance. Please call to discuss.
Do you provide in-home computer repair in Albuquerque?
No, we don’t provide in-home computer repair. Please call us to discuss your problems so we can provide you a recommended course of action.
Should I repair or replace my broken laptop?
The decision to repair or replace a broken laptop depends on the cost of the repair. Contact us for a free diagnosis of your laptop repair to determine the exact cost to repair so you can make an informed decision regarding repairing or replacing.
My computer needs to be evaluated for an insurance claim. Does DML charge a fee for this paperwork?
In many cases an insurance claim, typically means that a computer is a “total loss” or non-repairable. Many computer repair businesses do not perform insurance claims paperwork since it can require a certified technician. DML provides this service; however, there is a $25 fee for paperwork relating to insurance claims. Many times, this paperwork includes pictures and proof of a total loss or extensive damage to computers. Please send us an email with your insurance claim paperwork, and a request for an “insurance claim” appointment. Due to the extensive nature of claims, they can take up to 2 weeks to process.
Why can’t I just choose the first option for “comp repair near me” on google search?
As a fellow shopper, I always recommend that you don’t choose the first option on google search for computer and laptop repairs. These companies pay for their ad to be shown first on google and are placed there regardless of reputation. I recommend that you scroll down and find a link that does not say “Ad”, to ensure the best PC places. Once you have found a company that draws your attention, read the negative reviews; many times, you can learn more from negative reviews than from positive ones. The overall reviews can give you a really good idea of their service but be cautious of fake or exaggerated reviews. In addition, photos posted by clients can also be very helpful in choosing a good laptop fixing shop. Clients often post photos of their favorite pc tech or an eye-catching gaming computer. Client pictures can be found directly on Google’s search results and can speak volumes about a company.